Refund policy

Refund Policy

Last updated: September 9, 2026

We want you to be happy with your purchase from Gaudy. If something isn’t right, you may request a return within 30 days after receiving your order.

Return Eligibility

To qualify for a return, your item must be:

Unworn, unused, and in its original condition
Returned with all tags, protective materials, and original packaging
Accompanied by the receipt or other proof of purchase

To start a return, email support@gaudy.net with your order number and reason for the return. Please wait for return instructions before mailing your item.

Approved returns should be sent to:

Gaudy Returns
4026 SW 21st Road
Gainesville, FL 32607
United States

Items returned without first requesting authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us promptly at support@gaudy.net.

Include your order number and clear photos of the item and packaging. If the problem is confirmed, we’ll arrange a replacement or refund at no additional cost to you.

Items That Cannot Be Returned

We cannot accept returns for:

Items that have been worn, used, altered, or damaged after delivery
Personalized or custom-made items
Gift cards
Items clearly marked “Final Sale”
Pierced earrings that have been worn or removed from sealed hygiene packaging
Items missing their original packaging, tags, or included accessories

Please contact us before ordering if you have questions about whether an item can be returned.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are nonrefundable unless the return results from an error by Gaudy. We recommend using a trackable shipping service and keeping the shipping receipt. Gaudy is not responsible for returns lost or damaged in transit.

Refunds

We’ll inspect your return after it arrives and let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for Gaudy to process the refund. Your bank or credit card provider may require additional time to post the funds to your account.

If more than 15 business days have passed since your refund was approved, contact support@gaudy.net.

Exchanges

To exchange an item, contact us at support@gaudy.net. Exchanges are subject to product availability.

In some cases, the fastest option is to return the original item and place a new order after the return has been approved.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation after an order has entered processing or shipped. Once an order has shipped, it must be handled through the return process described above.