Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nora@gaudy.net. Please note that returns will need to be sent to the following address:

Gaudy LLC
4026 SW 21st Road
Gainesville, FL 32607
United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nora@gaudy.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nora@gaudy.net.

Gaudy LLC
4026 SW 21st Road
Gainesville, FL 32607
United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nora@gaudy.net.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Policy

Last updated: September 9, 2026

We want you to be happy with your purchase from Gaudy LLC. If something isn’t right, you may request a return within 30 days after receiving your order.

Return Eligibility

To qualify for a return, your item must be:

Unworn, unused, and in its original condition
Returned with all tags, protective materials, and original packaging
Accompanied by the receipt or other proof of purchase

To start a return, email nora@gaudy.net with your order number and reason for the return. Please wait for return instructions before mailing your item.

Approved returns should be sent to:

Gaudy LLC
4026 SW 21st Road
Gainesville, FL 32607
United States

Items returned without first requesting authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us promptly at nore@gaudy.net.

Include your order number and clear photos of the item and packaging. If the problem is confirmed, we’ll arrange a replacement or refund at no additional cost to you.

Items That Cannot Be Returned

We cannot accept returns for:

Items that have been worn, used, altered, or damaged after delivery
Personalized or custom-made items
Gift cards
Items clearly marked “Final Sale”
Pierced earrings that have been worn or removed from sealed hygiene packaging
Items missing their original packaging, tags, or included accessories

Please contact us before ordering if you have questions about whether an item can be returned.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are nonrefundable unless the return results from an error by Gaudy. We recommend using a trackable shipping service and keeping the shipping receipt. Gaudy is not responsible for returns lost or damaged in transit.

Refunds

We’ll inspect your return after it arrives and let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for Gaudy to process the refund. Your bank or credit card provider may require additional time to post the funds to your account.

If more than 15 business days have passed since your refund was approved, contact nora@gaudy.net.

Exchanges

To exchange an item, contact us at nora@gaudy.net. Exchanges are subject to product availability.

In some cases, the fastest option is to return the original item and place a new order after the return has been approved.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation after an order has entered processing or shipped. Once an order has shipped, it must be handled through the return process described above.